Success cases
Why we are specialists – Success cases
Castilla y León Regional Government:
- Education Ministry:
- EFQM Self-assessment
- Redesign and automation of processes of staff providing and students’ admission
- Teachers’ work environment surveys
- Process management: process map and process deployment (with training support)
- Presentation reports to awards
- Balanced Scorecards in the Areas of Educational Programs
- Training in Process management, EFQM model and Strategic Planning
- Regional Administration Ministry:
- Management of the Project office Strategic Plan of Modernization of Castilla y León Region 2008-2011
- Creation and boost of improvement Groups
- Redesign and automation of the process of claims and suggestions
- Information telephone 012: Strategic Plan – definition of processes – management system (standard ISO 9001 – UNE 93200)
- Health Ministry:
- Teaching Quality Management Plan
- Residents and Tutors’ satisfaction surveys
- Guide for the integrated management of healthcare processes related to cancer “Project Oncoguides”
- Process Redesign and Automation in the Anatomic Pathology area
- Training in GPP, management models and audits
- FQS: Design of training itineraries of health centres in Castilla y León
- Tourism and Culture Ministry:
- Provincial History Archive of León: EFQM self-assessment – Award 300+ (Committed to Excellence Award)
- General Secretary of Culture and Tourism Ministry: EFQM self-assessment – Award 200+ (Committed to Excellence Award)
- Cultural Promotions and Institutions General Office: EFQM self-assessment – Award 200+ (Committed to Excellence Award)
- SOTUR: Process management system
- Coaching-Leadership
- Economy and Employment Ministry:
- Energy Regional Body of Castilla y León: certification according to the standard UNE-EN-ISO 14.001
- Environment Ministry:
- General Office of Environmental Prevention and Territory Ordering certification according to the standard UNE-EN-ISO 14.001
- Family Ministry:
- Support to automation of SAUSS processes
- Social Services Office: redesign of the process of Citizenship guaranteed rent
Valladolid Council: Certification according to the standard UNE-EN-ISO 14.001 in education centres.
Jaén Local Government: EFQM Self-assessment.
REGTSA (Regional Organism of Collection and Tax Management of Salamanca): collaboration in the Strategic Plan.
Our customers in the sector:
