Quality Management Systems according to standards

Description

Implantation of requirements applicable to the whole organization that needs to show its ability to provide products or services that comply with its customers’ requirements and applicable regulations, with the objective of increasing the customer satisfaction.

Quality Management Systems deployment allows:

  • To implant a culture addressed to the continuous improvement within the Organization.
  • To develop a Processes Management System.
  • Higher customer’s satisfaction.
  • Increasing awareness and participation in management.
  • External image improvement.

sistemas gestión calidad

Services

Diagnosis, development, deployment and monitoring of Quality Systems Management, according to the next Standards:

  • UNE-EN-ISO 9001 Quality Management Systems.
  • Integrated Management Systems of Quality, Environment and Labor Risks Prevention.
  • ISO/IEC 20000 Information technology – Service management.
  • UNE-EN 45011 General criteria related to the bodies of products certification.
  • ISO/IEC 17025 General requirements related to the competence of trial and calibration laboratories.
  • ISO/TS 16949 Quality Management Systems – Specific requirements of the standard ISO 9001 for the cars production and spare pieces organizations.
  • Metrology and Calibration.
  • Guarantee Brand.
  • Tourism Quality Management System.
  • Services Management for the promotion of personal autonomy. Standards UNE 158101, UNE 158201, UNE 158301, UNE 158401.

Results – Success cases

In Zitec Consultants, we have designed, developed and successfully implemented the requirements demanded by the Quality Management Systems in more than 200 organizations, both public administrations, as private organizations from different sectors.

We have also made the definition of management models in government and private organizations.